Download e-book for iPad: Essentials of Information Systems for Managers by Gabe Piccoli

By Gabe Piccoli

ISBN-10: 1118057112

ISBN-13: 9781118057117

Piccoli's Information structures for Managers deals a fascinating, non-academic sort and actionable frameworks to assist managers envision the best way to boost worth further IT-dependent strategic tasks. The model with circumstances deals an "all in one" publication to settle on diverse circumstances. every one case has wide notes ready by way of the writer to assist train a significant path. half III on "The Strategic use of IS" deals special and worthy frameworks that MBAs may be capable of placed into perform. models offer flexibility and extra chapters on ERP and enterprise Intelligence/Analytics advert price. The textual content is well-written with transparent examples of the theories and frameworks it introduces in addition to nice company situations that may be used for dialogue to raised train a couple of topic that's very important to profitable managers sooner or later.

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Believing in the power of differentiation through service, Fontana set out to enable his staff to create superior and highly personalized experiences for guests by providing attention to detail and the unique needs of individual customers—far superior to the standard four-star service. Working closely with Davide Bernasconi, the director of IT, Fontana conceptualized and built a comprehensive system that provides accurate, real-time operational and guest data, and disseminates it to each guest-facing employee.

Nolan, Richard, and McFarlan, F. Warren. (2005). ” Harvard Business Review 83, no. 10 (October), pp. 96–106. 5. Ross, J. , and Weill, P. (2002). ” Harvard Business Review , November, pp. 84–92. 6. , and Westerman, G. (2009). ” Harvard Business Press. GLOSSARY ■ ■ ■ ■ ■ Chief information officer: The individual in charge of the information systems function. Digitization: The process by which content and processes become expressed and performed in digital form. End user: Those individuals who have direct contact with software applications as they use them to carry out specific tasks.

After a year of operation the system has contributed to make the Lugano Dante the number one hotel in its market based on customer reviews on TripAdvisor, with a 99% approval rate by customers that help both differentiate the hotel and ensure above average loyalty. M. 9 The preceding examples highlight a few critical lessons for prospective general and functional managers: ■ ■ ■ ■ The general and functional managers in the examples, while not IT experts, were making educated decisions about the deployment of information systems in their organizations.

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Essentials of Information Systems for Managers by Gabe Piccoli

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