By Nancy Wünderlich
ISBN-10: 3834919578
ISBN-13: 9783834919571
Nancy V. Wünderlich employs a multi-method procedure comprising a world qualitative learn in Germany, united states and China and a longitudinal quantitative learn to research distant prone. She develops the Interactive Technology-Mediated provider version (ITSUM) to supply a entire technique of explaining either preliminary attractiveness and repeated, persevered utilization of distant companies in businesses.
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Nancy V. Wünderlich employs a multi-method procedure comprising a world qualitative research in Germany, united states and China and a longitudinal quantitative research to research distant companies. She develops the Interactive Technology-Mediated carrier version (ITSUM) to supply a finished process of explaining either preliminary attractiveness and repeated, persevered utilization of distant providers in organisations.
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Additional info for Acceptance of Remote Services: Perception, Adoption, and Continued Usage in Organizational Settings
Sample text
Online selling of personal computers combined with support services). Key themes in the e-services literature are e-service quality and its associated dimensions and measures (Parasuraman, Zeithaml, and Berry 1985). Other frequently addressed topics include: the elements of the web experience (Lin, Wu, and Tsai 2005; Novak, Hoffman, and Yung 2000); customer satisfaction (Ha and Janda 2008; Zhang, Prybutok, and Huang 2006); customer’s buying intention and loyalty (Chellappa and Kumar 2003; Herington and Weaven 2007); and service operations (Roth and Menor 2003).
These characteristics form the core of most e-service definitions given in literature that see e-services as web-based services (Reynolds 2000), as interactive services that are delivered on the Internet (Boyer, Hallowell, and Roth 2002), or generally as information services because the primary value exchanged between the two parties is information (Rust and Lemon 2001). Despite the various attempts at defining e-services, no universal agreement has been reached. " 8 2. Conceptual Framework: Remote Services in Context of Technology-Mediated Services The application of e-services is multifaceted.
6 1. Introduction Based on the findings of the qualitative study and my conceptual work, I develop the Interactive Technology-Mediated Service Usage Model (ITSUM) for measuring the interactive remote service acceptance in CHAPTER 6. Hypotheses are derived for the ITSUM, the relationship between organizational usage intention and actual behavior, as well as for the comparison of organizations in the pre-adoption phase and in the continuance phase. The quantitative studies are described in CHAPTER 7.
Acceptance of Remote Services: Perception, Adoption, and Continued Usage in Organizational Settings by Nancy Wünderlich
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